Frequently asked questions

 

Product:

Q: What is the Vox Pen? A: The Vox Pen is a stylish and discreet voice recorder cleverly disguised as a pen. It allows you to capture audio recordings in various settings such as meetings, lectures, or personal memos.

Q: What formats does the Vox Pen support for recording and playback? A: The Vox Pen supports high-quality WAV format for recording and playback. Additionally, it functions as an MP3 player and supports formats such as WMA, FLAC, MP3, APE, and OGG.

Q: How does the Vox Pen activate recording? A: The Vox Pen features a one-click recording function for quick and easy activation.

Q: Does the Vox Pen have noise reduction capabilities? A: Yes, the Vox Pen is equipped with dual microphones and intelligent noise reduction technology to ensure clear audio recordings, even in noisy environments.

Q: Does the Vox Pen come with a memory card included? A: No, the Vox Pen does not come with a memory card included. However, it supports memory cards of up to 128GB capacity (not included), allowing you to expand its storage capabilities as needed.

Shipping:

Q: How long does shipping take for Vox Pen orders? A: Shipping typically takes around 2 weeks from the date of purchase, although delivery times may vary depending on factors such as customs clearance and unforeseen delays.

Q: Do you offer international shipping? A: Yes, we offer international shipping to select destinations. Additional customs duties, taxes, or fees may apply depending on your country's regulations.

Refunds and Returns:

Q: What is your return policy for Vox Pen purchases? A: We accept returns within 30 days of purchase. The item must be returned unused, in its original packaging, and in the same condition as received. The customer is responsible for return shipping costs.

Q: How do I initiate a return for my Vox Pen? A: To initiate a return, please contact our customer service team for further assistance. Once we receive the returned item and verify its condition, we will process the refund accordingly.

Q: Do you charge any restocking fees for returns? A: No, we do not charge any restocking fees for returns.